From the bedside
to the build.
I'm Marta — a registered nurse with years of experience in critical care, case management, and digital health. Today, I help digital health companies with product iteration, implementation, and adoption, bringing the frontline perspective that makes a tool something clinicians actually want to use.
Where I can help
Voice-of-Clinician Consulting
I review products and workflows the way a frontline nurse would, identifying the friction points that get in the way of adoption — before they show up in your churn numbers.
Implementation & Onboarding
I design training and lead rollout support for clinician-facing tools, grounded in change management principles that hold up during a busy shift, so go-lives don't stall once the consultants leave the room.
Customer Success
I bring the same instincts I used coordinating care under pressure to account prioritization, escalation handling, and building relationships with customers, the kind that turn into renewals.
"I didn't just translate my nursing background into customer success language — I built the framework."
I adapted the Emergency Severity Index, the clinical framework Emergency Departments use to triage patients, into the Customer Success Severity Index (CSSI). I've paired it with a daily operating tool modeled on a bedside nurse's shift-tracking sheet. Building both reflects how I think: take a system that already works under pressure, and translate it into a new context without losing what makes it work.
