From clinical insight
to product success.
I help healthcare technology companies bridge the gap between clinical care and product execution. Drawing on experience in emergency nursing, case management, and digital health, I translate frontline insight into successful implementations, customer adoption, and continuous product improvement.
"I didn't just translate my nursing background into customer success language. I built the framework."
I adapted the Emergency Severity Index, the clinical framework Emergency Departments use to triage patients, into the Customer Success Severity Index (CSSI). I've paired it with a daily operating tool modeled on a bedside nurse's shift-tracking sheet. Building both reflects how I think: take a system that already works under pressure, and translate it into a new context without losing what makes it work.
Where I can help
Voice-of-Clinician Consulting
I review products and workflows the way a frontline nurse would, identifying the friction points that get in the way of adoption, before they show up in your churn numbers.
Implementation & Onboarding
I design training and lead rollout support for clinician-facing tools, grounded in change management principles that hold up during a busy shift, so go-lives don't stall once the consultants leave the room.
Customer Success
I bring the same instincts I used coordinating care under pressure to account prioritization, escalation handling, and building relationships with customers, the kind that turn into renewals.
